Privacy policy

Established on April 1, 2015
Last revised on January 1, 2024
TBM Co., Ltd.
Representative Director and CEO Atsuyoshi Nobuyoshi

We sell various products such as business cards using the new material "LIMEX" that can replace paper and plastic. We handle a large amount of personal information through the sale of these products, and we believe that it is our important social responsibility to carefully protect personal information and ensure the rights and interests of individuals. In order to properly protect personal information, we have set our own protection rules listed below as our standards, established a system to put them into practice, and established a robust protection and management system in the course of our business. We declare that it will be established.

1. Acquisition, use and provision of personal information

1. When acquiring personal information, we will specify the purpose of use as clearly as possible, use lawful and fair means to the extent necessary to achieve that purpose, and obtain consent.
2. When using personal information, we will limit it to the scope of the purpose of use that has been clearly stated, notified, or announced to the individual, and will take measures to prevent it from being used for purposes other than those intended.
3. When providing personal information to a third party or entrusting the handling thereof, we will do so lawfully within the scope of the purpose of use for which the person has consented.

2. Implementation of safety measures

In order to ensure the accuracy of personal information and the safety of its use, we establish safety measures including information security measures, and appropriately prevent unauthorized access to personal information, leakage of personal information, loss or damage, etc. We will strive to correct security.

3. Appropriate response to complaints, consultations, etc.

We will respond appropriately and promptly to complaints and consultations from individuals. In addition, we will respect the rights of the individual to whom personal information is provided, and will comply lawfully and without delay when the individual requests disclosure, correction, deletion, or suspension of use or provision of their own information.

4. Compliance with laws, guidelines and norms

In order to realize proper personal information protection, we will comply with laws and regulations regarding the handling of personal information, national guidelines and other norms.

5. Continuous improvement of personal information protection management system

We will regularly audit the operation status of the personal information protection management system, maintain it, continuously improve it, and improve the level of protection of personal information.

The Company shall use personal information within the scope of the following purposes of use in accordance with Article 18, Paragraph 1 of the Act on the Protection of Personal Information (Personal Information Protection Act) and A.3.4.2.4 of JIS Q 15001:2017. We will announce based on

Purpose of use of personal information

(1) Purpose of use when personal information is obtained directly from the person in writing (including through websites, e-mails, etc.; hereinafter referred to as “documents”).

• Personal information of customers is used for shipping products in each business of our company, related after-sales service, and information on new products and new services.
• The personal information of those who inquire about our business will be used to respond to inquiries.
• Personal information of our shareholders is used for communication, provision of various information, shareholder management, and related/incidental business
• The personal information of our employees is used for personnel and labor management, business management, health management, security management, etc.
• Personal numbers of our employees and their dependent spouses are used for purposes specified by law.
• Direct applicant information to our company is used for recruitment purposes.

(2) Purpose of use when personal information is obtained directly from the person by a method other than writing

• To carry out contracted product development and commissioned work for the Company
• Personnel information of cooperating companies is provided to the outsourcer for confirmation of skills
• Recruitment applicant information from Hello Work and private recruitment information sites is used for recruitment operations

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In providing services, TBM Co., Ltd. (hereinafter referred to as TBM) automatically acquires device information, browsing/search history information, location information, cookies, etc. for the following purposes, but this information does not include personal information. It does not contain identifying information, and TBM will not use this information for the purpose of identifying individuals.

• To improve user convenience (maintaining login sessions, etc.)
• To maintain and improve this service and consider new services
• To process the data so that individuals cannot be identified and then use it as statistical data for secondary use as marketing information or content.

*A "cookie" is a mechanism for temporarily writing and storing data on a PC, etc., and is generally used to identify a user or device by writing an identification number.

(1) About the access analysis tool “Google Analytics”

We use Google Analytics, a website access analysis service provided by Google. Google Analytics uses information collected using cookies to analyze customer website usage (access status, traffic, routing, etc.), improve the performance of the website itself, and provide information from TBM to customers. We may use your information to improve and improve our services. Information about website browsing generated by Google Analytics cookies is stored on Google's servers.

Google has been certified in compliance with the European Union-U.S. Privacy Shield Principles. Cookies used on this website are not used for purposes other than those listed above. Additionally, individuals are not identified from the information collected through cookies, and they are not used for the purpose of obtaining customer personal information. If you wish to refuse the use of cookies by Google Analytics, you can opt out from the site provided by Google Analytics.
Provider's privacy policy: https://policies.google.com/privacy

(2) About the marketing automation tool “Marketing Cloud Account Engagement”

TBM's corporate website uses Marketing Cloud Account Engagement (Pardot) provided by Salesforce Japan Co., Ltd. to understand its usage status and conduct sales activities for our services. Cookies from Marketing Cloud Account Engagement (Pardot) are used to track TBM website visitors and users of this service. Views by known viewers are tracked. Unknown viewers are recorded as anonymous users. Please see Salesforce Japan's privacy policy for information on the company's use of cookies and related user rights. You can prevent the storage of cookies at any time by setting your internet browser to refuse cookies from the domain "pardot.com". However, this setting may limit the functionality and convenience of some of the services we provide.
Provider's privacy policy: https://www.salesforce.com/jp/company/personalinfo/

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Cookies can be disabled by changing the settings of the browser installed on your PC, tablet, smartphone, etc. You can also delete saved cookies by changing the settings. However, in that case, you may not be able to use some of the features of this website. For information on how to configure your browser, please contact the manufacturer or provider of each browser.

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We will inform you of the following matters regarding requests for disclosure, etc. (notification of purpose of use, disclosure, correction, addition or deletion of content, suspension of use, erasure, and suspension of provision to third parties).

1. Personal information protection manager

Title: General Manager of Administration Headquarters
Contact: Email address tbmprivacy@tb-m.com

2. Purpose of use of retained personal data

• Personal information of customers is used for shipping products in each business of our company, related after-sales service, and information on new products and new services.
• The personal information of those who inquire about our business will be used to respond to inquiries.
• Personal information of our shareholders is used for communication, provision of various information, shareholder management, and related/incidental business
• The personal information of our employees is used for personnel and labor management, business management, health management, security management, etc.
• Personal numbers of our employees and their dependent spouses are used for purposes specified by law.
• Direct applicant information to our company is used for recruitment purposes.

3. Contact point for complaints regarding the handling of retained personal data

For inquiries regarding retained personal data, please contact the following office.
15F Toho Hibiya Building, 1-2-2 Yurakucho, Chiyoda-ku, Tokyo 100-0006
TBM Corporation Personal Information Inquiry Desk
Email address: tbmprivacy@tb-m.com

4. About the authorized personal information protection organization to which our company belongs

There is no authorized personal information protection organization that our company belongs to.

5. Procedures for disclosure, etc.

For our disclosure procedures, please refer to the "Procedures for Disclosure, etc. of Retained Personal Data and Records of Provision to Third Parties" below.

6. Measures taken to safely manage retained personal data

In order to safely manage the personal data we hold, we have taken organizational, personal, physical and technical safety control measures in accordance with our company regulations.

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Regarding personal data held by the Company, you may request notification of the purpose of use, disclosure, disclosure of records of provision to third parties, correction, addition or deletion of content, suspension of use, erasure, and suspension of provision to third parties (disclosure, etc.). The Company will respond to requests for disclosure, etc. of personal information in the following procedure.

1. Acceptance of requests for disclosure, etc.

(1) Please contact us at the address below.

We will send you a "prescribed form" by post, so after agreeing to our "Handling of Personal Information", please attach the necessary documents to the following address and mail or bring it.

(2) Method of confirming that the person requesting Disclosure, etc. is the person himself/herself or his/her agent

1. The person in charge of the Complaint Consultation Desk will confirm the identity of the person making the request for Disclosure, etc. using the following documents to confirm the identity of the person.
2. Confirmation that the person requesting Disclosure, etc. is a representative is required by the voluntary representative and legal representative (guardian of a minor, guardian of an adult, person with parental authority), in addition to documents confirming the person making the request , The person in charge of the complaint consultation desk will confirm the following documents certifying the relationship between the person to be disclosed and the agent and the document confirming the identity of the agent.
3. A copy of a certificate issued by a public institution with a photo as shown below is required to verify the identity of the principal and the representative.
   1. driver's license
   2. passport
   3. My number card (front)
   4. Residence card or special permanent resident certificate
4. Documents certifying the relationship between the person subject to disclosure and the agent are as follows.
   1. In the case of a voluntary representative: A power of attorney stating that "I delegate the authority to receive the results of disclosure, etc."
   2. For guardians of minors: family register or certificate of registered matters (both within 6 months from the date of issue)
   3. Adult guardian: Certificate of registered information (within 6 months from the date of issue)
   4. Parental authority: family register or resident card (within 6 months from the date of issue)

2. Fees for "request for disclosure, etc." and how to collect them

Only in the case of notification of purpose of use or request for disclosure, we will charge the following amount (including postage separately charged) per request. Please enclose a fixed-amount postal money order for the following amount when mailing the billing documents.

• Fee amount: 1,000 yen

3. Notification of examination results

We will notify you of the results of our internal investigation without delay by the following methods.

• Mailing or personal delivery of documents

Please select one of the following appropriate methods to send the documents.

• Mail the answer to the address of the registered person or legal representative
• E-mail the response text to the registered e-mail address of the person or the legal representative

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